Patient Family Advisors (PFAs) are patients, their family members and/or caregivers who volunteer as active members of Nova Scotia Health teams. They provide feedback that helps teams as they set priorities and make decisions that can impact the health care system and the community.
If you have recent personal, family or caregiver experience with any Nova Scotia Health healthcare service, you can apply to become a Patient Family Advisor! You cannot apply to become a PFA if you are a current Nova Scotia Health staff member, Community Health Board Member, Foundation or auxiliary member, or an elected official.
People interested in becoming PFAs in any capacity can:
Scroll down to view opportunities and apply online
Call a toll-free phone line, 1-833-732-5646 (1-833-PFA-JOIN)
After you submit your application, here are the next steps:
Someone from Nova Scotia Health will contact you to help find an opportunity that matches your experience and interests
Volunteer Services will contact you and arrange for your onboarding. This includes obtaining a criminal background check, signing a confidentiality agreement, and setting you up as an official volunteer with Nova Scotia Health
Once onboarding is complete, you will be asked to attend an online orientation session to introduce you to the PFA role and help answer any questions you may have.
A staff member will contact you to provide final orientation to the team you'll be joining and the activities you'll be doing. You will also be set up with a NSH email account, and a NSH Microsoft Teams account.
PLEASE NOTE: The Patient Family Advisor role is not intended to address specific concerns, complaints, or other feedback related to care. To report any complaints, concerns, compliments or other feedback related to the care you or a loved one received from NSH, please click here to contact NSH Patient Relations. A member of the Patient Relations team will contact you to follow up on the feedback you submitted.
Patient Family Advisors (PFAs) are patients, their family members and/or caregivers who volunteer as active members of Nova Scotia Health teams. They provide feedback that helps teams as they set priorities and make decisions that can impact the health care system and the community.
If you have recent personal, family or caregiver experience with any Nova Scotia Health healthcare service, you can apply to become a Patient Family Advisor! You cannot apply to become a PFA if you are a current Nova Scotia Health staff member, Community Health Board Member, Foundation or auxiliary member, or an elected official.
People interested in becoming PFAs in any capacity can:
Scroll down to view opportunities and apply online
Call a toll-free phone line, 1-833-732-5646 (1-833-PFA-JOIN)
After you submit your application, here are the next steps:
Someone from Nova Scotia Health will contact you to help find an opportunity that matches your experience and interests
Volunteer Services will contact you and arrange for your onboarding. This includes obtaining a criminal background check, signing a confidentiality agreement, and setting you up as an official volunteer with Nova Scotia Health
Once onboarding is complete, you will be asked to attend an online orientation session to introduce you to the PFA role and help answer any questions you may have.
A staff member will contact you to provide final orientation to the team you'll be joining and the activities you'll be doing. You will also be set up with a NSH email account, and a NSH Microsoft Teams account.
PLEASE NOTE: The Patient Family Advisor role is not intended to address specific concerns, complaints, or other feedback related to care. To report any complaints, concerns, compliments or other feedback related to the care you or a loved one received from NSH, please click here to contact NSH Patient Relations. A member of the Patient Relations team will contact you to follow up on the feedback you submitted.
