Pictou County Collaborative Learning and Health Home Centre Team

The Pictou County Collaborative Learning and Health Home Centre will be designed in Pictou County to improve training opportunities and collaboration among doctors, Nurse Practitioners, nurses, and other health professionals to better serve residents of Pictou County. . Nova Scotia Health (NSH) is looking for a PFA to represent their community by providing feedback, shared experiences, and to attend meetings as we move through construction and development of this new facility to find how NSH can improve patient experience through having clear and meaningful discussions.

Activities/Tasks:

Examples of activities and tasks may include: 

• Serve as the voice of patient/family, representing not only themselves as an individual but all of those who may be connected to our health care system
• To partner with staff to ensure patient and family-centered care is at the core of all decision-making 
• Attend Quality Improvement Working Groups, Projects, and Pilot Programs
• Share stories 
• Review Patient Engagement Surveys- Language/ distribution techniques 
• Review feedback on the Patient Engagement Survey
• Give feedback on the Patient Engagement Survey’s  data to improve any challenges
• Active member on teams, councils and committees
• Can assist with interviewing other PFAs  

Skills Required:

Qualities: 

• A passion for enhancing the health care experience for patients and families. 
• Good communication skills. 
• Non-judgmental.  
• Respects other people's opinions and perspectives.   
• Able to share thoughts and opinions in a group setting.  
• Interact well with a diverse group of people. 
• Open to see beyond their own personal experience and speak to the broader needs of patients and families who are a part of our health care system. 

Qualifications: 

• Patient Family Advisors for this project must be a patient, family member or caregiver of a patient living in Pictou County, who has received care within Nova Scotia Health.

Training:

The Patient Family Advisor will go through a general orientation provided by Volunteer Services. A team-specific orientation process will be provided by the Team Lead or Manager. Other training opportunities may exist through the health authority. The Patient Family Advisor may wish to participate in these additional training opportunities as desired. 

Please Note:

These are volunteer positions. Current Nova Scotia Health employees, Foundation members, Community Health Board members and elected officials are not eligible to apply.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. Our priority groups are Aboriginal People, African Nova Scotians, Persons with Disabilities and Recent Immigrants. Members of these groups are welcome to apply and self-identify if they wish to be considered under our Employment Equity policy.